Parts and Service Coordinator

4 days ago

Anaheim, California, United States Emergency Vehicle Group, Inc. Full time
Job Summary

We are seeking a highly skilled and organized Parts and Service Coordinator to join our team at Emergency Vehicle Group, Inc. This role will be responsible for performing parts sales and service-related functions to support our customers and parts, service, and sales staff.

Key Responsibilities
  • Provide exceptional customer service and answer incoming phone calls and emails.
  • Process parts orders, including invoicing and returns.
  • Receive and process incoming shipments, assigning items to the correct order or department.
  • Responsible for shipping outgoing orders and facilitating shipment requests.
  • Minimize parts returns by thoroughly checking and confirming parts requests before processing orders.
  • Identify and obtain pricing for parts using part numbers, catalogs, and vendor communication.
  • Pull parts from inventory for shipment or technician use, labeling service parts for easy identification.
  • Put away parts in designated bins, labeling new inventory for stock and maintaining bin locations.
  • Conduct inventory and cycle counts as requested.
  • Use company vehicles to pick up parts from vendors and deliver parts to customers as needed.
  • Create purchase orders and assign parts to service orders, ensuring accurate billing to customers.
  • Manage vendor invoices, requesting and receiving invoices to avoid late payments.
  • Maintain minimum/maximum inventory levels on assigned stocking vendor accounts.
  • Assist with contacting customers on past-due invoices and mailing statements.
  • Support service writing of approved service orders.
  • Assist with vehicle check-in and delivery processes.
Requirements
  • Excellent written, verbal communication, and interpersonal skills.
  • Valid California driver's license and clean driving record.
  • Ability to lift 50+ pounds.
  • Technical writing principles.
  • Comfortable dealing with numbers and financial information.
  • Knowledge of office management systems and procedures.
  • Working knowledge of office equipment, such as printers and scanners.
  • Proficiency in MS Office (Word, Excel, etc.).
  • Excellent time management skills and ability to prioritize work.
  • Attention to detail and problem-solving skills.
  • Discretion and confidentiality.
  • Outstanding organizational skills with the ability to multitask.
  • Prior experience with fire apparatus, ambulances, or specialty vehicles is a plus.
  • Ability to work independently on multiple projects with tight timelines.
  • Self-motivated and driven.
Benefits
  • Health Insurance.
  • Retirement Savings.
  • PTO benefits.

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