Parts and Service Coordinator
4 days ago
We are seeking a highly skilled and organized Parts and Service Coordinator to join our team at Emergency Vehicle Group, Inc. This role will be responsible for performing parts sales and service-related functions to support our customers and parts, service, and sales staff.
Key Responsibilities- Provide exceptional customer service and answer incoming phone calls and emails.
- Process parts orders, including invoicing and returns.
- Receive and process incoming shipments, assigning items to the correct order or department.
- Responsible for shipping outgoing orders and facilitating shipment requests.
- Minimize parts returns by thoroughly checking and confirming parts requests before processing orders.
- Identify and obtain pricing for parts using part numbers, catalogs, and vendor communication.
- Pull parts from inventory for shipment or technician use, labeling service parts for easy identification.
- Put away parts in designated bins, labeling new inventory for stock and maintaining bin locations.
- Conduct inventory and cycle counts as requested.
- Use company vehicles to pick up parts from vendors and deliver parts to customers as needed.
- Create purchase orders and assign parts to service orders, ensuring accurate billing to customers.
- Manage vendor invoices, requesting and receiving invoices to avoid late payments.
- Maintain minimum/maximum inventory levels on assigned stocking vendor accounts.
- Assist with contacting customers on past-due invoices and mailing statements.
- Support service writing of approved service orders.
- Assist with vehicle check-in and delivery processes.
- Excellent written, verbal communication, and interpersonal skills.
- Valid California driver's license and clean driving record.
- Ability to lift 50+ pounds.
- Technical writing principles.
- Comfortable dealing with numbers and financial information.
- Knowledge of office management systems and procedures.
- Working knowledge of office equipment, such as printers and scanners.
- Proficiency in MS Office (Word, Excel, etc.).
- Excellent time management skills and ability to prioritize work.
- Attention to detail and problem-solving skills.
- Discretion and confidentiality.
- Outstanding organizational skills with the ability to multitask.
- Prior experience with fire apparatus, ambulances, or specialty vehicles is a plus.
- Ability to work independently on multiple projects with tight timelines.
- Self-motivated and driven.
- Health Insurance.
- Retirement Savings.
- PTO benefits.
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