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Resident Engagement Coordinator

2 months ago

Frisco, Texas, United States Cottonwood Residential Full time
Immediate Opening for a Customer Experience Specialist at Cottonwood Residential

Are you passionate about creating a welcoming environment? As a Customer Experience Specialist, your role will be pivotal in ensuring residents feel at home and assisting potential residents in discovering their ideal living space. Your positive demeanor, effective communication skills, and problem-solving abilities will be essential in fostering a sense of community.

Key Responsibilities:
  • Utilize your enthusiasm and communication prowess to engage with residents and prospects.
  • Greet all visitors with a warm smile and friendly demeanor.
  • Respond promptly and courteously to inquiries from residents and prospective tenants through various communication channels.
  • Handle incoming calls with professionalism, documenting relevant information accurately.
  • Ensure that apartments are prepared for showings and upcoming move-ins.
  • Conduct regular walkthroughs of the property to maintain high standards of presentation and readiness.
  • Possess a thorough understanding of pricing and availability of apartments, addressing any questions from potential renters.
  • Assist in organizing community events and enhancing social media presence.
  • Manage the package room efficiently as deliveries arrive.
  • Maintain strong communication with vendors and community partners.
  • Embark on a career path with opportunities for advancement into management roles.
Compensation & Benefits:
  • Attractive base salary with a quarterly bonus potential.
  • Comprehensive health, vision, dental, life, and disability insurance available shortly after employment.
  • Generous 401k and HSA matching contributions.
  • Paid time off starting at 120 hours.
  • Nine paid holidays each year.
Cottonwood Residential is at the forefront of transforming the apartment management landscape by offering innovative solutions like Self-Guided Tours, enhancing the overall customer experience. We value your creativity, eagerness to learn, and dedication to excellence as we strive to continually elevate the experience for our residents.