Hotel Operations Manager

1 week ago

Exton, Pennsylvania, United States Residence Inn Exton Full time
Job Title: General Manager

Residence Inn Exton is seeking a highly skilled and experienced General Manager to lead our team. As a General Manager, you will be responsible for the overall success of the hotel, including revenue generation, cost control, guest satisfaction, and employee development.

Key Responsibilities:
  • Conduct daily HHBR meetings to focus on revenue generation and cost control.
  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, and hosting luncheons and receptions.
  • Tour the operating departments daily to ensure efficient operations.
  • Conduct weekly staff meetings to review sales and operations efforts and provide training.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold monthly financial reviews with department managers and supervisors.
  • Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
  • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s.
  • Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property to assist in the sales effort.
  • Be in the public areas during peak times to greet guests and offer assistance as needed.
  • Ensure procedures for handling the hotel safe are followed and monthly safe audits occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules and become certified to train those as required.
  • Ensure all scheduled meetings take place on the property.
Requirements:
  • At least 6 years progressive experience in a hotel or a related field.
  • Experience managing multiple properties.
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must have a valid driver's license for the applicable state.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

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