Hotel Operations Manager

7 days ago


Exton, Pennsylvania, United States Residence Inn Exton Full time
Job Title: General Manager - Performance

Residence Inn Exton is seeking a highly skilled and experienced General Manager to lead our hotel operations. As a key member of our management team, you will be responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction.

Key Responsibilities:
  • Conduct daily HHBR meetings to focus on revenue generation and cost control.
  • Play a pivotal role in hotel sales efforts, including calling on top ten accounts and meeting with on-site contacts.
  • Conduct weekly staff meetings and training sessions to ensure compliance with Highgate Hotel standards.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure that training in service standards is taking place in each department.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Forecast monthly the hotel's financial position and analyze previous and projected data to generate an accurate reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel standards.
  • Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel standards.
  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel standards.
  • Complete required corporate training modules and become certified to train those as required.
Requirements:
  • At least 6 years progressive experience in a hotel or a related field.
  • Experience managing multiple properties.
  • Ability to understand and evaluate complex information, data, etc.
What We Offer:

Residence Inn Exton offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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