IT Security Engineer and Support Manager

5 days ago


Foxborough, Massachusetts, United States Thrive Full time
Position Overview: We are seeking a highly skilled and dedicated IT Security Engineer and Support Manager to join our team. As a key member of our security engineering team, you will be responsible for leading the development, updating, and implementation of support processes and procedures for our security tools, ensuring timely and effective resolution of customer issues.

The ideal candidate will have a proven track record of troubleshooting complex technical issues, providing timely solutions, and ensuring customer satisfaction. You will also have a strong understanding of API security protocols and measures, and the ability to assist customers with related security challenges.

Key Responsibilities:
  • Lead the development, updating, and implementation of support processes and procedures for our security tools.
  • Maintain advanced support proficiency in FortiSIEM, Microsoft Sentinel, and Defender XDR, FortiEDR, SentinelOne, Avanan, DNS Filter, and all other Thrive supported security solutions.
  • Develop, maintain, and automate client-facing reports using existing security tools, including automated uploads to the ServiceNow client portal.

Estimated Salary: $180,000 - $250,000 per year based on location and experience.

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