Cybersecurity Expert and Support Team Leader

4 weeks ago


Foxborough, Massachusetts, United States Thrive Full time
Company Overview: Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on next-generation services set us apart from our peers.

We are seeking a skilled and dedicated Security Engineer Support Team Lead to elevate our customer support experience. In this role, you will lead a team of security engineers in troubleshooting complex technical issues, providing timely solutions, and ensuring customer satisfaction.

Estimated Salary: $120,000 - $180,000 per year based on location and experience.

Primary Responsibilities:
  • Serve as the primary escalation point for security engineers, providing guidance, expertise, and timely resolution for complex or critical support issues.
  • Provide strategic direction and leadership to the security engineering team, fostering a collaborative and high-performing environment.
  • Oversee the triage, prioritization, and escalation of support tickets, ensuring adherence to established service level agreements (SLAs) and customer expectations.

Qualifications and Required Skills:
  • Bachelor's Degree in Cybersecurity or related discipline preferred, or equivalent combination of education, certifications, and relevant work experience.
  • 3+ years of experience in a security support role.
  • Strong background in troubleshooting security technologies and resolving complex technical issues within a support environment.


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