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Front Desk Representative

2 months ago

Ontario, California, United States Doubletree By Hilton Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Doubletree By Hilton. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Greet and register guests, ensuring accurate and efficient processing of room assignments and services.
  • Assist guests with check-out, handling payments, and resolving any issues that may arise.
  • Provide detailed knowledge of hotel amenities, services, and local attractions to guests.
  • Utilize up-selling techniques to promote hotel services and maximize room occupancy.
  • Respond to guest inquiries and resolve issues in a timely and friendly manner.
  • Field guest complaints and negotiate solutions to ensure guest satisfaction.
Requirements
  • Demonstrate a thorough understanding of hotel operations, policies, and procedures.
  • Exhibit excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • High school diploma or equivalent required; prior experience in hospitality or customer service preferred.
What We Offer

As a Front Desk Agent at Doubletree By Hilton, you will enjoy a competitive hourly rate of $18.00 per hour, based on applicable experience and location. Our team members are at the heart of our success, and we offer a dynamic and supportive work environment that fosters growth and development.