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Head of Business Process Management
2 months ago
Join First American Title Insurance Company as the Head of Business Process Management. Our organization is dedicated to providing exceptional title and escrow production support across various sectors, including Mortgage Services, Commercial, Direct, and Agency divisions.
About Us:
Since our inception in 1889, we have maintained a steadfast commitment to our workforce. We prioritize creating an environment where every individual feels valued, supported, and encouraged to innovate and achieve their full potential.
Our inclusive culture has garnered us numerous accolades, including recognition on the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also been honored as a top workplace for women, diversity, and LGBTQ+ employees.
Role Responsibilities:
The Head of Business Process Management will lead teams focused on analyzing processes, procedures, and work instructions. The primary goal is to enhance efficiency and quality through improved business processes while eliminating non-value-added activities.
Key responsibilities include:
- Providing strategic leadership and managing teams to define and refine business processes.
- Overseeing multiple departments and collaborating with cross-functional leadership to ensure alignment with business objectives.
- Focusing on quality improvement initiatives and serving as a liaison for procedural updates to meet customer needs.
- Directing efforts to evaluate and optimize business processes aimed at enhancing operational efficiency, quality, service, and profitability.
- Partnering with business leaders and stakeholders to execute strategic projects and assess their ongoing success.
Our Commitment:
First American is dedicated to investing in the development and well-being of our employees, empowering them to deliver outstanding customer service and engage with the communities they serve. We are committed to fostering diversity and inclusion within our workforce.
