Banquet Department Head

6 days ago


Milwaukee, Wisconsin, United States The Marcus Corporation Full time
Banquet Manager Job Description

As a key member of our leadership team, the Banquet Manager will oversee the Banquet department and work closely with the Director of Banquets to ensure seamless event execution and exceptional guest experiences. This role requires a strong leader who can train and motivate the banquet staff to deliver outstanding service and drive repeat business.

Key Responsibilities:
  • Ensure the highest quality of food, beverage, and service in all banquet areas.
  • Develop and implement training programs to meet departmental standards.
  • Coordinate banquet service needs with food production to ensure timely and efficient execution.
  • Maintain effective communication within and between departments to meet guest expectations.
  • Support hotel operations policies and procedures while working within union contract guidelines.
  • Manage banquet and function records, including banquet checks, to ensure accuracy and compliance.
  • Maintain adequate inventories of banquet service supplies to meet hotel needs.
  • Conduct monthly departmental meetings and attend F&B, BEO, Safety, and Dept. Head meetings.
Requirements:
  • Prior banquet management experience required.
  • High school diploma required; 4-year degree in Hospitality-related field preferred.
  • Prior experience in a union environment is preferred.
Benefits:
  • A free, well-balanced meal every shift.
  • Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
  • Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing, and spa.
  • Discounted parking.
  • Paid time off.
  • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match.

The Pfister Hotel is an equal opportunity employer.


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