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Customer Support Specialist I

2 months ago


Omaha Nebraska, United States Canon Solutions America, Inc. Full time

About the Position:
Accountable for the timely execution of various on-site responsibilities, ensuring exceptional customer service and satisfaction.

Your Contributions:

Mail and Courier Operations:

  • Ensures prompt and precise handling of receiving, sorting, delivering, picking up, and processing all courier items, interoffice correspondence, publications, and all classes of United States Postal Service mail.
  • Monitors courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Investigates and directs unidentified and generic mail.
  • Logs, delivers, and tracks messenger items.
  • Addresses customer inquiries.
  • Conducts routine maintenance of equipment.
  • Records and monitors customer requests and fulfillment.

Shipping and Receiving Duties:

  • Oversees the shipping and receiving of incoming and outgoing packages, materials, parts, or products while verifying and maintaining shipment records.
  • Receives shipments, counts items, retains shipping documentation, adheres to delivery schedules for incoming shipments, and secures customer signatures.
  • Operates shipping/receiving equipment, responds to customer inquiries, performs data entry, and maintains inventory.

About You:

The Skills & Qualifications You Offer:

Please Note:

This role involves direct customer interaction and requires adherence to customer policies and protocols, which may include COVID-19 vaccination and other related measures.

A high school diploma, GED, or equivalent experience is required, along with less than one year of relevant experience.

  • Basic computer skills and technical knowledge.
  • Ability to multitask and prioritize effectively to meet deadlines.
  • Strong customer service and communication abilities.
  • Capability to work independently with minimal supervision.
  • Willingness to work overtime as necessary.
  • Must take all necessary steps to obtain security and/or other clearances required by customers to access their premises.
  • May require travel between multiple client locations and a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50 lbs.
  • Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties.

Company Overview:
About Canon Solutions America, Inc.

We empower organizations of all sizes to thrive by providing leading enterprise, production, and large format printing solutions, supported by outstanding professional service offerings.

With a steadfast commitment to fostering professional innovation, Canon Solutions America, Inc.

drives sustainability, enhances efficiency, and manages costs through the integration of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations across the U.S. Our parent company, Canon Inc.

(NYSE:

CAJ), achieved approximately $30.4 billion in global revenue in 2020, ranking third overall in U.S. patents granted in 2020 and recognized as one of Fortune Magazine's World's Most Admired Companies in 2020.


Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at


We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting.

For a list of our current postings, please visit us at .

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