Logistics Coordinator
1 week ago
Are you skilled in logistics and adept at ensuring smooth operations? PurAgain Water is seeking a Service Dispatcher to play a vital role in our service delivery process. This position is essential for the effective dispatch of our service technicians and for maintaining high levels of customer satisfaction.
Key Responsibilities:
• Oversee service requests and assign technicians to address customer needs efficiently.
• Leverage your knowledge of local geography and traffic patterns to enhance service route efficiency.
• Strive for an 80% sit rate for technicians by skillfully organizing and prioritizing their daily schedules.
• Deliver exceptional customer service, ensuring clients are kept informed and their concerns are addressed.
• Apply your logistics experience, whether from military, warehouse, or delivery sectors, to maintain operational excellence.
• Update and manage the CRM system to keep accurate records of service interactions and technician assignments.
• Exhibit strong time management skills to ensure timely responses to all service requests.
• Collaborate closely with the service team to ensure seamless operations.
Qualifications:
• Logistics Knowledge: Proven experience in logistics, particularly from military, warehouse, or delivery services, is highly regarded.
• Local Expertise: A comprehensive understanding of the local area is essential.
• Technical Proficiency: Familiarity with CRM systems and other relevant software is required.
• Effective Time Management: Ability to manage multiple priorities efficiently.
• Customer-Centric Approach: A talent for making customers feel valued and addressing their needs effectively.
Benefits:
• Competitive salary of $40k with opportunities for advancement.
• A collaborative work environment that values your contributions.
• The opportunity to contribute to a company committed to delivering high-quality water filtration services.
If you possess a passion for logistics and exceptional customer service skills, we encourage you to consider this opportunity.
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