Account Manager, Construction

1 day ago


Dallas, Texas, United States Phaxis - Technology Full time
Job Description

We are seeking a highly skilled Account Manager to join our team at Phaxis - Technology. As an Account Manager, you will be responsible for providing exceptional customer service and managing all aspects of the commercial order process.

Key Responsibilities:

  • Act as the primary point of contact for assigned commercial business accounts, ensuring timely communication and resolution of customer inquiries and issues.
  • Process all Returned Material Requests (RMRs) according to policy, communicating with all necessary individuals to ensure timely pick up of material.
  • Update and maintain accurate customer contact information, including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
  • Ensure customer satisfaction by providing timely communication regarding shipping, status updates, follow-up, and alternative products.
  • Act as a liaison between the Customer, Sales, Supply Chain, and Plants to ensure all customer/product issues are addressed in a timely manner.
  • Develop and provide internal and external departments with order information and reports as necessary or upon request.
  • Communicate and provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable.
  • Manage a high volume of communication via emails and calls from customers as well as other departments quickly and accurately.
  • Provide real-time status information regarding orders to internal and external customers.
  • Gather and analyze data to process error-free orders and maintain/updating existing orders in a timely manner to meet and exceed customer expectations.

About Phaxis - Technology:

We are a leading technology company dedicated to providing innovative solutions to our customers. Our team is passionate about delivering exceptional customer service and building strong relationships with our clients.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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