Project Coordinator

2 months ago


Plano, Texas, United States Clearspan LLC Full time
Job Description

Clearspan LLC is a leading provider of innovative communication and collaboration solutions. We deliver exceptional customer experiences and operational efficiency at scale, leveraging decades of experience and a rich set of application programming interfaces (APIs).

We are seeking a highly skilled Project Coordinator to join our Implementations department, working closely with customers to manage the installation and turn-up of new VoIP phone systems or upgrades to existing systems. This role will be responsible for managing project scope, budgeted hours, schedule, and change requests to meet customer requirements.

Key Responsibilities:

  • Conduct order review meetings with customers to review equipment ordered and schedule.
  • Host and manage installation and cutover calls, sometimes outside normal business hours.
  • Schedule resources for database provisioning, equipment installation, and cutover activities.
  • Work with sales for project handoff and process project change requests.
  • Provide revenue forecasts and status reports to upper management.
  • Coordinate and track equipment shipments.
  • Manage and escalate customer trouble tickets during the installation phase of the project.
  • Transition customers to post-cutover help desk support.

Requirements:

  • Associate degree in Computer Science or equivalent field from an accredited college or technical school.
  • Familiarity with project management principles and terminology.
  • Experience with Salesforce is a plus.
  • Proficient in Microsoft Office products, with a strong emphasis on Excel.
  • Willingness to work a flexible schedule.
  • Strong time management, problem-solving, prioritization, and planning skills.
  • Ability to lead and facilitate group meetings, conference calls, etc.
  • Ability to work in a dynamic and demanding environment.
  • Excellent written and verbal communication skills.
  • Willingness to pursue PMI – Project Management Professional certification.

Career Path:

  • Entry-Level Project Coordinator – meet the general qualifications above.
  • Project Manager – in addition to the qualifications above, a Project Manager should have independently managed a project for a large customer, demonstrated the ability to manage multiple projects in parallel, and attained PM certification (preferably PMI PMP certification).

Company Benefits:

  • Competitive salary commensurate with experience and education.
  • Comprehensive benefits package available: medical, dental, vision, and life insurances; 401k plan with company match; paid vacation, sick, and personal days, and holidays.

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