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Customer Experience Representative

2 months ago

Katy, Texas, United States NerdsToGo Inc Full time
About NerdsToGo Inc

NerdsToGo Inc is a rapidly growing technology solutions provider that offers a wide range of services to residential consumers and small businesses. Our team of expert technicians, known as Nerds, provide fast, friendly, and knowledgeable support for various devices, including computers, smartphones, and tablets.

Job Summary

The Customer Experience Representative is a key member of our team, responsible for delivering exceptional customer service and support. This role involves interacting with customers, addressing their technical issues, and providing solutions to their problems.

Responsibilities
  • Customer Service: Provide prompt and friendly service to every customer, ensuring their needs are met and their concerns are addressed.
  • Technical Support: Troubleshoot and resolve technical issues related to computers, smartphones, and tablets, using analytical thinking and problem-solving skills.
  • Marketing and Outreach: Participate in marketing activities, such as community outreach and guerilla marketing, to promote NerdsToGo Inc's services and brand.
  • Bookkeeping and Administration: Assist with basic bookkeeping activities, including scheduling service calls and managing inventory.
Qualifications
  • People-Oriented: Possess a customer-centric mindset, with a focus on delivering exceptional service and support.
  • Office Management Experience: Previous experience in office management or a related field is an asset.
  • Sales and Marketing Skills: Some experience in sales and marketing is desired, but not required.
Technical Expertise and Problem-Solving
  • Troubleshooting: Develop efficient troubleshooting skills to resolve technical issues quickly and effectively.
  • Customer Support Excellence: Deliver outstanding customer service, ensuring clear communication and effective resolution of user issues.
  • Continuous Learning: Engage in ongoing learning opportunities to stay up-to-date with the latest technology trends, tools, and best practices.
Team Collaboration and Support
  • Active Participation: Contribute positively to the team, sharing insights and learnings, and seeking feedback to refine skills and knowledge.
  • Process Adherence and Improvement: Follow established IT procedures diligently and suggest improvements to contribute to smoother operations and better service delivery.
  • Responsive and Adaptable: Quickly adapt to new tasks and changing priorities, maintaining productivity and supporting the team's needs.
Benefits and Perks
  • Great Culture: Work in a dynamic and supportive environment with a focus on teamwork and collaboration.
  • Access to Fully Branded Nerd Van: Enjoy the opportunity to work with a fully branded Nerd Van, promoting NerdsToGo Inc's services and brand.
  • Opportunity to Grow with a Growing Brand: Be part of a rapidly growing company with opportunities for professional growth and development.
  • Competitive Pay: Earn a competitive hourly rate of $18.00 per hour.