Customer Service Representative

4 weeks ago


Westborough, Massachusetts, United States Innova Solutions Full time
Customer Service Representative

Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients on a daily basis.

Key Responsibilities:
  • Provide quality customer service and support to customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Process customer transactions and maintain accurate records.
  • Provide product knowledge and technical assistance to customers as needed.
  • Respond to customer inquiries and investigate errors in customer accounts.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.

We offer a competitive hourly rate of $25 and a 12-month contract with possible extension. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.



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