Customer Service Representative

6 days ago

Montgomery, Alabama, United States The Boyd Group Full time
Company: The Boyd Group

WELCOME TO THE BOYD GROUP

Our Team Members Drive Us The Boyd Group is a leading provider in the collision repair industry across North America. With a strong presence and a commitment to excellence, our dedicated team members are focused on delivering outstanding service to every customer.

We invite you to explore a career with us. The Boyd Group offers a supportive environment where you can develop and advance your career. As we expand, we provide numerous opportunities for personal and professional growth.

The Boyd Group values diversity and encourages applicants from all backgrounds and experiences to apply, including individuals with disabilities and Protected Veterans.

Job Overview:

$14 - $20 / hour

The Customer Service Representative (CSR) plays a crucial role in ensuring a superior customer experience. This position involves managing relationships with clients and insurance companies while providing essential administrative support to the Repair Facility Team.

Key Responsibilities:
  • Implement the WOW (Wow Operating Way) strategy consistently.
  • Coordinate vehicle repair appointments utilizing the Daily Demand Capacity Planner and CCC One scheduling system.
  • Facilitate the timely acquisition of insurance assignments and necessary repair authorization documentation.
  • Prepare the Repair Order (RO) work packet, which includes the Quality Control (QC) checklist, work order, parts list, and windshield tag.
  • Document all communications with customers or insurance partners throughout the repair process using CCC One notes.
  • Verify car rental details and update CCC One with rental car usage information.
  • Oversee the Automated Rental Management System (ARMS) to ensure all vehicles are accurately recorded in CCC One.
Qualifications:
  • High School Diploma or GED.
  • Minimum of 1 year of experience in a similar administrative role.
  • Preferred: 1 year of experience in an auto body or related environment, including prior customer service experience.
Required Skills:
  • Ability to thrive in a fast-paced environment while managing multiple tasks under pressure.
  • Strong attention to detail and accuracy.
  • Familiarity with general office equipment and basic computer skills, along with excellent verbal and written communication skills.
Other Requirements:
  • Valid driver's license.
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, and activities required for this position. Responsibilities may change at any time with or without notice.

Benefits That Support Your Success:
The Boyd Group offers a comprehensive benefits package, including:
  • Competitive Compensation Plans
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Paid Time Off & Holidays
  • Opportunities for Continuing Education
The Boyd Group is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

About Us:
The Boyd Group has been providing exceptional collision repair services for many years. Please visit our website to learn more about our company.

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