Wine and Spirits Sales Associate

2 months ago

Menasha, Wisconsin, United States Festival Foods Full time
About Festival Foods

Festival Foods is a Wisconsin-based, family-owned grocery store chain that prioritizes giving back to the communities it serves and providing exceptional service and value to its guests.

Job Summary

We are seeking a highly skilled Wine and Spirits Sales Associate to join our team at Festival Foods. As a Wine and Spirits Sales Associate, you will be responsible for maintaining outstanding customer service and working closely with all Wine and Spirits associates to ensure all company policies and procedures are being followed.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, answering questions and making recommendations on wine and spirits products.
  • Product Knowledge: Develop and maintain a thorough understanding of wine and spirits products, including wine pairings and local craft beer flavors.
  • Inventory Management: Maintain accurate inventory levels and ensure proper pricing on products received and sold.
  • Team Collaboration: Communicate and work cooperatively with vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations.
  • Transaction Processing: Accurately and efficiently process transactions and maintain all cash and media at the registers.
  • Special Requests: Take orders and assist guests with special requests.
  • Guest Concerns: Address guest concerns and resolve issues when a guest is not satisfied with the service or product received.
Requirements
  • Education: High School Education or equivalent combination of education and experience.
  • Age: Must be at least 21 years of age to sample products sold in the wine and spirits department.
  • Communication Skills: Good oral and written communication skills.
  • Safety Knowledge: Thorough understanding of all safety requirements and company safety policies.
  • Physical Demands: Ability to stand for long periods, walk, bend, stoop, and kneel regularly.
Benefits
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans.

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