Deli Assistant Department Manager

4 weeks ago

Menasha, Wisconsin, United States Festival Foods Full time
About the Role

We are seeking a highly skilled and motivated Deli Assistant Department Manager to join our team at Festival Foods. As a key member of our deli department, you will be responsible for providing exceptional customer service, leading a team of associates, and contributing to the overall success of our store.

Key Responsibilities
  • Assist the Department Manager in achieving deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
  • Contribute to the deli department gross profit goals, planning and shrink control
  • Lead and reinforce Festival culture, guest service, and performance expectations
  • Maintain adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates
  • Responsible for the thorough and consistent training and leadership of new deli associates
  • Provide support and additional training to associates 30, 60, and 90 days post-hire to manage retention
  • Provide guidance and delegate duties to deli department leaders
  • Develop associates by supporting professional goals and objectives
  • Collaborate with the Department Manager to write and conduct performance reviews of deli associates, partnering with deli leaders on specific areas within the department
  • Document violations of company policies/procedures by associates and conduct the appropriate corrective action in collaboration with Human Resources Manager and Store Director
  • Ensure correct signage is represented throughout the deli department
  • Observe sales floor and back stock conditions; take action to correct areas of opportunity
  • Maintain inventory levels and ensure accurate pricing on products received and sold
  • Place orders with various vendors for special orders and holidays, utilizing item movement as needed
  • Provide excellent guest services by addressing concerns, resolving issues, and living the boomerang principle
  • Contribute to overall cleanliness of the department by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed
  • Assist Department Manager with the preparation of coaching sessions, performance reviews, event notes, training checklists, and store sales
  • Other duties as assigned
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Requirements
  • High School Education or equivalent combination of education and experience
  • Exceptional interpersonal skills and the ability to handle a diverse crew in a fast-paced environment
  • Knowledge of technology and the use of a computer
  • Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
  • Ability to deal tactfully and effectively with guests and all personnel
  • Knowledge and understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
  • Must be ServeSafe Certified (Festival will pay in order to get certified if not)
  • Must have been in a Counter Lead or Night Lead position a minimum of 6 months
Benefits
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings

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