Meat Service Counter Team Lead

1 week ago

Menasha, Wisconsin, United States Festival Foods Full time
About the Role

Festival Foods is seeking a highly skilled Meat Service Counter Manager to join our team. As a key member of our Meat Department, you will be responsible for leading and coaching a team of service counter associates to deliver exceptional guest service and achieve department goals.

Key Responsibilities
  • Lead, coach, and reinforce Festival culture, guest service, and performance expectations to all Meat Service Counter Clerks
  • Provide consistent, thorough, and continuous training for new and current service counter associates
  • Create weekly work schedules for service counter teams
  • Support teammates and positively contribute to the culture of the Meat Department
  • Provide Meat Department Manager input on counter associates for performance reviews of Meat Service Counter Clerks
  • Document violations of company policies/procedures by Meat Service Counter Clerks and advise department manager of incidents
  • Ensure all department standards are being met on the meat department sales floor
  • Observe service case conditions and take action to correct areas of opportunity
  • Communicate and work collaboratively with department manager and other meat associates
  • Lead and work alongside Meat Service Counter Clerks in packaging, labeling, filling, rotating, and removing product within service cases
  • Maintain an adequate level of supplies by replenishing packaging and other items department items as needed
  • Contribute to the overall cleanliness of the department by organizing and sanitizing work areas, shelving, and sales floor as needed
  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Other duties as assigned
Requirements
  • Ability to deal tactfully and effectively with customers and all personnel
  • Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
  • Complete understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
  • Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
  • Personality traits to include motivating, outgoing, and friendly
  • Must be comfortable suggestive selling additional products or promotions to guests
  • Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)
Work Environment
  • Standing for extended periods of time
  • Lifting up to 80 pounds on an occasional basis
  • Frequently near moving machinery
  • Occasional exposure to extreme temperatures
Benefits
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans

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