Sales and Service Director
4 weeks ago
The Sales and Service Manager is responsible for delivering an exceptional member experience by providing a compelling approach to offering membership, fitness, and retail products and services. This role ensures the club meets its sales revenue goals and maintains a high level of member satisfaction.
Key Responsibilities- Hire, train, and develop a talented team of Sales and Service experts.
- Lead the Sales and Service team to provide members with a full range of product and service offerings tailored to their individual needs.
- Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
- Manage overall performance, engagement, and personnel matters for Sales and Service team members.
- Drive all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
- Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify potential revenue gaps and modify team execution strategy as necessary.
- Establish monthly, weekly, and daily sales goals for all Sales and Service team members.
- Partner with the General Manager to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
- Lead by example to provide a clean, friendly, well-maintained club to members and guests.
- Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
- Possess a strong member-centric focus and be comfortable engaging with members in person.
- Respond professionally to requests and inquiries from guests, members, and team members.
- Possess strong organizational skills to execute and prioritize multiple tasks.
- Minimum Educational Level/Certifications: High School Diploma or GED required, Bachelor's Degree preferred, Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from an approved organization.
- Minimum Work Experience and Qualifications: Prior management experience in service sales industry leading 4-10 employees preferred, 1-2 years of experience in service sales preferred, Fitness industry experience preferred.
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