Hotel Front Desk Representative

2 weeks ago


Arlington, Virginia, United States Pathfinder Hospitality Full time
Hotel Front Desk Agent

Are you a customer service rockstar looking for a new challenge? Do you have a passion for delivering exceptional guest experiences? We want to talk to you

About Us

At Pathfinder Hospitality, we're committed to providing platinum service to our guests. Our team is dedicated to creating memorable experiences for our employees and guests alike. We believe in breaking the mold and exceeding expectations.

Responsibilities
  • Serve as a hotel brand ambassador, embodying our values and personality in every interaction.
  • Warmly greet guests at check-in and check-out, creating a remarkable guest experience.
  • Process guest payments and reservations, delivering exceptional platinum service and anticipating guest needs.
  • Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
  • Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
  • Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
  • Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.
  • Contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.
Requirements
  • Customer service experience is essential.
  • Fluency in multiple languages is a plus, but not required.
  • Excellent communication and interpersonal skills with a positive and friendly attitude.
  • Strong problem-solving skills and ability to multitask.
  • Proficiency in computer skills.
  • Knowledge of the local area is helpful.
  • Ability to work weekends and holidays.
  • Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.
What We Offer
  • 8 paid holidays, flexible PTO, and vacation.
  • Birthday pay.
  • Additional paid time off for community involvement.
  • Health insurance.
  • IRA match program.
  • Mental health and wellness program, including a life coach.
  • Employee development program.
  • Discounted hotel stays for brands within our portfolio.


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