Tax Service Representative

4 weeks ago


Kansas City, Missouri, United States H&R Block Full time

Job Overview:

At H&R Block, we strive to provide exceptional client experiences through personalized service and expert tax guidance. As a Reception and Client Services Associate, you will play a vital role in ensuring our clients receive the highest level of service and support.

Key Responsibilities:

  • Answer phone calls and greet clients in a friendly and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service
  • Maintain a clean and organized office environment
  • Perform other duties as assigned

Requirements:

  • Experience working in a fast-paced environment
  • Previous customer service experience
  • Ability to multitask and prioritize tasks
  • Strong organizational and time-management skills
  • Proficiency in Microsoft Office

About H&R Block:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

Benefits:

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan

Why Work for Us:

We believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs.



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