Retail Operations Specialist

3 weeks ago


Chicago, Illinois, United States Specialized Bicycle Components Full time
Job Summary

A critical member of our team, the Retail Support Specialist plays a vital role in balancing excellence in retail operations, customer service, and digital excellence. This role requires a passion for cycling and a commitment to delivering world-class rider experiences.

Key Responsibilities
  • Meet and connect with riders, asking qualifying questions and listening to their needs, then providing options and advice on meeting those needs.
  • Inspire riders, celebrate purchases, and create lasting positive impressions of the overall experience.
  • Proficiency in Lightspeed point of sale systems and store operational websites.
  • Deliver world-class rider service that ensures ongoing sales and high levels of rider satisfaction.
  • Establish business leads using SHIFT Lead-Generation.
  • In-store phone answering and voicemail management.
  • Receiving new product and inventory management.
  • Cycle counting and inventory reconciliation.
  • Store transfers tracking and transporting.
  • Managing and tracking webstore sales and coordination of delivery.
Requirements
  • Passion for cycling and the Specialized brand.
  • A current or former retail employee with 1-3 years of experience preferred.
  • POS experience required.
  • Excellent communication (verbal and written) with the ability to effectively interact with riders and team members.
  • Ability to work as business dictates, including weekends.
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
  • Able to lift at least 25 lbs. or more and use proper lifting skills.
What We Offer
  • Industry-leading Employee Purchase program.
  • Long-term loan of a current model-year demo bike.
  • Medical, dental, vision, and life insurance.
  • Morning/evening rides with team.

We believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.



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