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Field Service Technician

4 weeks ago

Cincinnati, Ohio, United States FUJIFILM Corporation Full time
Job Title: Field Service Technician

Job Summary:

The Field Service Technician will be responsible for providing on-site support and service repair to customers in North America. This role requires a strong working knowledge of toner-based production equipment and the ability to provide solutions to complex service issues.

Responsibilities:

  • Provide on-site support and service repair to customers in North America
  • Develop strong working relationships with customers
  • Perform pre-installation assessments and site inspections of equipment
  • Complete and submit service activity information and paperwork in a timely manner
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes to stay current on new and existing products
  • Provide technical support and direction to technicians leading to the resolution of escalated service issues
  • Conduct technical training classes as needed for technicians
  • Provide sales assistance in demos and/or customer visits as needed
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution

Requirements:

  • High School diploma or GED equivalent
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • 2 or more years of field service experience with toner-based production equipment
  • Extensive knowledge in electronics and mechanical operation
  • Outstanding customer service
  • Computer skills with emphasis on operating systems and hardware
  • Requires a valid state driver's license (Real ID compliant), and passport
  • Must be able to do extensive traveling

About FUJIFILM Corporation:

FUJIFILM Corporation is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

How to Apply:

Please submit your application through our website or email to [insert email address]. We look forward to hearing from you