Patient Service Representative I

5 days ago


Oswego, Illinois, United States NorthShore University HealthSystem Full time

Job Summary:

As a key member of the NorthShore University HealthSystem team, the Patient Service Representative I plays a vital role in ensuring the smooth operation of our revenue cycle. Under general supervision and according to established policies and procedures, this individual is responsible for providing timely and accurate pre-registrations, registrations, order management, charge capture, and cash collection functions for in-patient, out-patient, emergency room, immediate care, and same day surgery patients.

Key Responsibilities:

  • Collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources.
  • Obtains necessary information and signatures for pre-registrations, registrations, and order management.
  • Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment.
  • Interacts with patients and their families in a customer-focused manner to ensure their needs are met and they understand the hospital's revenue cycle expectations.

Requirements:

  • High School diploma or GED.

Preferred Qualifications:

  • Associate degree in business or healthcare.
  • Minimum one to two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
  • Knowledge of health insurances, medical terminology, and anatomy.
  • Bilingual skills.

Benefits:

  • Career Pathways to Promote Professional Growth and Development.
  • Various Medical, Dental, and Vision options.
  • Tuition Reimbursement.
  • Free Parking at designated locations.
  • Wellness Program Savings Plan.
  • Health Savings Account Options.
  • Retirement Options with Company Match.
  • Paid Time Off and Holiday Pay.
  • Community Involvement Opportunities.


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