Assistant Site Operations Manager

16 hours ago

Riverside, California, United States Romanoff Full time
About Romanoff Renovations

Romanoff Renovations is a leading provider of flooring installation services, recognized for innovation, service, and community commitment. With 46 offices across the East and West coasts, we strive to enhance lives through our work.

Job Summary

The Assistant Site Operations Manager (ASOM) plays a crucial role in supporting the Site Operations Manager (SOM) in daily activities, ensuring a successful business operation. This position involves actively training for future SOM opportunities and serving as the first point of contact for issues reported by stores, installers, customers, or job inspections.

Key Responsibilities
  • Monitor flooring installations and act as a liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.
  • Maintain Assigned Installation Crews' Yield Capacity and settings.
  • Monitor and discuss capacities and VOC scores with Lead installers.
  • Respond to inbound calls from Customers and inquiries from the RCS.
  • Provide installation feedback to lead installers and EI leads & helpers.
  • Maintain Installation Crew Cost, including supply management and EI downtime management.
  • Assist with Monthly Installer meetings and Quarterly meetings.
  • Maintain Installer Engagement and monitor day-to-day installer flow to ensure timely delivery of services to customers.
  • Inform customers and installers of any changes or issues with a work order.
  • Recruit and retain installers, including matriculation of EI helpers to Leads.
  • Train employee installers on RR systems and processes.
  • Provide customer service assistance to customers and stores.
  • Coordinate receipt of material, installer pick up, and schedule/assist with scheduling all work orders.
  • Process/assist with processing incoming Order Review.
  • Push Schedule/assist with Incoming Orders with customers and installers, maintaining push schedule worklist.
  • Manage and optimize whiteboard to achieve maximum production with best crews.
  • Schedule Service Tickets with appropriate crews.
  • Assist SOM with Escalated Ticket management.
  • Visit THD stores and complete Jobsite Visits to promote positive relationships.
  • Engage in development activities to prepare for regional SOM roles.
  • Assist SOM with associate management in local office.
  • Provide support to local Site Operation Manager, including any additional assigned tasks.
  • Adhere to SOP.
Requirements
  • Valid driver's license, reliable transportation, and vehicle insurance.
  • High School Diploma or Equivalent.
  • Minimum 3 years of relevant experience.
  • Strong verbal and written communication skills.
  • Strong customer service skills.
  • Desire for self-growth and learning.
  • Ability to juggle competing priorities and adapt to unique situations.
  • Strong computer skills.
  • Ability to travel to field offices, jobsites, and The Home Depot stores.
Preferred Qualifications
  • Experience in a retail or home-services environment.
  • Background in floor covering installation and understanding of basic construction.
Knowledge, Skills, Abilities, and Competencies
  • Self-Starter and team player with the ability to adapt in unique or challenging situations.
  • Comfort with public speaking/teaching.
  • Flooring installation knowledge and ability to complete minor repairs.
  • Organized and detail-oriented.
  • Ability to multi-task.
  • Ability to show empathy to customers and installers.
  • Strong autonomous performer.
  • Functions with a sense of urgency.
  • Makes decisions with discernment, considering all sides.
  • Ability to read diagrams and installation specs.
  • Familiar with OSHA workplace regulations.
Physical Activity
  • Sitting up to 5 hours a day.
  • Constant use of hands to type and write.
  • Stand up to 6 hours a day.
  • Lifting 50 pounds, occasionally.
  • Driving a forklift, occasionally.
Benefits
  • Medical, Vision, Dental Insurance.
  • Bonus Program.
  • 401k with Company Match.
  • Paid Holidays.
  • Personal Time Off.
  • Earned PTO for Community Service.

Romanoff Renovations is an equal opportunity employer and is committed to maintaining a diverse workforce, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, citizenship, veteran's status, age, disability status, genetics, or any other category protected by federal, state, or local law.

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