Patron Services Associate
2 weeks ago
Position Summary:
- Delivering outstanding customer support to resolve intricate patron inquiries via multiple communication platforms.
- Recording customer insights into the system for future reference.
- Serving as a liaison for information and sales related to events hosted by the Hollywood Bowl and affiliated venues.
- Assisting attendees with event details, ticket purchases, and various services provided by the organization.
- Promoting and selling subscriptions, tickets, and gift cards while highlighting additional services.
- Contributing to the upkeep and accuracy of the customer database.
- Managing reservations for events.
- Conducting outbound calls to notify patrons about program updates and new offerings.
- Creating reports based on customer feedback.
- Offering pre-event customer assistance at different venues.
- Attending performances to address customer inquiries.
- Guiding patrons through online interactions with digital platforms.
- Supporting the Patron Services Manager in various tasks.
- Performing other responsibilities as assigned.
Reporting Structure:
Reports To: Audience Services Manager
Collaborates With: Patron Services, Operations teams, Box Office, Sales and Customer Engagement, Philanthropy, Marketing, and other internal departments as necessary.
Qualifications:
- 2-3 years of experience in customer service roles.
- Prior experience in ticketing is preferred.
- Availability to work flexible hours, including evenings and weekends.
- Excellent interpersonal and communication abilities.
- Proficient in Microsoft Office Suite and Windows operating systems.
- Strong problem-solving capabilities.
- Typing proficiency of at least 40 words per minute.
- Detail-oriented and well-organized.
- Genuine enthusiasm for the arts.
- Knowledge of a second language is a plus.
The Hollywood Bowl is dedicated to fostering diversity and does not discriminate based on various factors. Reasonable accommodations will be provided as necessary.
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