Patron Services Associate

2 weeks ago


Los Angeles, California, United States Hollywood Bowl Full time

Position Summary:

  • Delivering outstanding customer support to resolve intricate patron inquiries via multiple communication platforms.
  • Recording customer insights into the system for future reference.
  • Serving as a liaison for information and sales related to events hosted by the Hollywood Bowl and affiliated venues.
  • Assisting attendees with event details, ticket purchases, and various services provided by the organization.
  • Promoting and selling subscriptions, tickets, and gift cards while highlighting additional services.
  • Contributing to the upkeep and accuracy of the customer database.
  • Managing reservations for events.
  • Conducting outbound calls to notify patrons about program updates and new offerings.
  • Creating reports based on customer feedback.
  • Offering pre-event customer assistance at different venues.
  • Attending performances to address customer inquiries.
  • Guiding patrons through online interactions with digital platforms.
  • Supporting the Patron Services Manager in various tasks.
  • Performing other responsibilities as assigned.

Reporting Structure:

Reports To: Audience Services Manager

Collaborates With: Patron Services, Operations teams, Box Office, Sales and Customer Engagement, Philanthropy, Marketing, and other internal departments as necessary.

Qualifications:

  • 2-3 years of experience in customer service roles.
  • Prior experience in ticketing is preferred.
  • Availability to work flexible hours, including evenings and weekends.
  • Excellent interpersonal and communication abilities.
  • Proficient in Microsoft Office Suite and Windows operating systems.
  • Strong problem-solving capabilities.
  • Typing proficiency of at least 40 words per minute.
  • Detail-oriented and well-organized.
  • Genuine enthusiasm for the arts.
  • Knowledge of a second language is a plus.

The Hollywood Bowl is dedicated to fostering diversity and does not discriminate based on various factors. Reasonable accommodations will be provided as necessary.



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