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Customer Service Representative
2 months ago
Job Summary:
The Hollywood Bowl is seeking a highly skilled and customer-focused individual to join our team as an Audience Services Representative. This role is responsible for providing exceptional customer service to patrons, resolving complex inquiries, and promoting events and services related to the Los Angeles Philharmonic Association.
Key Responsibilities:
- Provide high-level customer service to resolve complex or difficult customer inquiries
- Enter customer feedback into patron database
- Function as information and sales representative for all events related to the Los Angeles Philharmonic Association
- Provide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities
- Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
- Assist with database maintenance, add accounts in ticketing system, and correct patron information
- Take reservations for free admission events
- Make outgoing calls to patrons regarding program or event changes, new services, or offerings
- Compose and distribute periodic customer comment reports
- Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
- Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
- Learn our ticket sharing technology to guide patrons through their online interactions with all pertinent web portals
- Assist Patron Services Manager
- Other duties as assigned
Requirements:
- 2-3 years experience in the customer service field
- Previous ticketing experience preferable
- Flexible schedule required for day, evening, and weekend shifts
- Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
- Computer proficient including Microsoft Office and Windows Operating System
- Ability to think quickly and creatively problem-solve
- Excellent verbal and written communication skills
- Ability to type 40 wpm
- Superior interpersonal manner
- Excellent organizational skills
- Knowledge and passion for the arts
- Secondary language preferred
