Mobility Specialist
2 weeks ago
The Mobility Specialist plays a vital role in the Hertz Local Edition team, providing an exceptional rental car experience to Lyft and Uber drivers.
Key Responsibilities:- Ensure optimal operational efficacies to deliver the best rental car experience
- Assist customers with creating rental car reservations, processing rentals, and providing clean and safe vehicles
- Address customer inquiries related to the rental and billing process
- Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience
- Communicate effectively with customers about the Hertz/Lyft/Uber Rental Car Program and procedures
- Maximize revenue opportunities by actively soliciting business and overcoming customer objections
- Prepare vehicles for customer pick-up, including checking for damage, cleaning, and ensuring all fluids are at the correct levels
- Ability to work in a fast-paced environment with a variety of tasks
- Professionalism, enthusiasm, and outstanding communication skills
- Previous customer service experience
- Strong time management and organizational skills
- Computer literacy and attention to detail
- Valid driver's license with an acceptable driving record
- Customer service resolution practices
- Excellent communication techniques
- Sales management and coaching ability
Why Work with Hertz?
Hertz is a leading provider of rental cars, and our team is dedicated to delivering exceptional service to our customers. As a Mobility Specialist, you will have the opportunity to work with a variety of customers, including Lyft and Uber drivers, and provide them with a seamless rental car experience.
What We Offer:
- A competitive hourly wage of $15.00
- A fast-paced and dynamic work environment
- Opportunities for professional growth and development
- A team-oriented culture that values customer satisfaction
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