Mobility Specialist

2 weeks ago


Livonia, Michigan, United States Hertz Full time
Job Title: Mobility Specialist

The Mobility Specialist plays a vital role in the Hertz Local Edition team, providing an exceptional rental car experience to Lyft and Uber drivers.

Key Responsibilities:
  • Ensure optimal operational efficacies to deliver the best rental car experience
  • Assist customers with creating rental car reservations, processing rentals, and providing clean and safe vehicles
  • Address customer inquiries related to the rental and billing process
  • Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience
  • Communicate effectively with customers about the Hertz/Lyft/Uber Rental Car Program and procedures
  • Maximize revenue opportunities by actively soliciting business and overcoming customer objections
  • Prepare vehicles for customer pick-up, including checking for damage, cleaning, and ensuring all fluids are at the correct levels
Requirements:
  • Ability to work in a fast-paced environment with a variety of tasks
  • Professionalism, enthusiasm, and outstanding communication skills
  • Previous customer service experience
  • Strong time management and organizational skills
  • Computer literacy and attention to detail
  • Valid driver's license with an acceptable driving record
Knowledge and Skills:
  • Customer service resolution practices
  • Excellent communication techniques
  • Sales management and coaching ability

Why Work with Hertz?

Hertz is a leading provider of rental cars, and our team is dedicated to delivering exceptional service to our customers. As a Mobility Specialist, you will have the opportunity to work with a variety of customers, including Lyft and Uber drivers, and provide them with a seamless rental car experience.

What We Offer:

  • A competitive hourly wage of $15.00
  • A fast-paced and dynamic work environment
  • Opportunities for professional growth and development
  • A team-oriented culture that values customer satisfaction

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