Mobility Specialist

7 days ago


Livonia, Michigan, United States Hertz Full time
Job Summary

The Mobility Specialist plays a vital role in the Hertz Local Edition team, providing exceptional customer service to Lyft and Uber drivers. This position requires a strong ability to work in a fast-paced environment, handle multiple tasks, and maintain a high level of professionalism.

Key Responsibilities
  • Facilitate the fastest, easiest, and most valued rental car experience for drivers
  • Ensure optimal operational efficacies to provide customers with the best rental car experience
  • Provide assistance with creating rental car reservations, processing rentals, and providing clean and safe vehicles to customers
  • Assist customers with post-rental inquiries related to the rental and billing process
  • Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, and roadside assistance
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry
Requirements
  • Ability to work in a fast-paced environment with a variety of tasks
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
  • Previous customer service experience
  • Strong time management and organizational skills
  • Computer literate and detail-oriented
  • Valid driver's license with an acceptable driving record
About Hertz

Hertz is one of the largest worldwide airport general use vehicle rental companies, operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations. We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities.



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