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Team Lead Call Center Specialist
2 months ago
We are seeking a highly skilled and experienced Team Lead Call Center Specialist to join our team at WVU Medicine. As a key member of our Scheduling Call Center, you will be responsible for providing exceptional customer service, scheduling outpatients, and ensuring seamless communication between patients, staff, and providers.
Key Responsibilities- Scheduling and Coordination: Schedule outpatients in accordance with scheduling guidelines, prioritizing patient needs and ensuring timely appointments.
- Customer Service: Respond to patient inquiries and complaints in a professional and courteous manner, resolving issues promptly and efficiently.
- Communication and Coordination: Manage communication and coordination between patients, staff, and providers, ensuring accurate and timely information exchange.
- Training and Development: Oversee training for new employees, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
- Performance Improvement: Participate in ongoing educational activities to develop and enhance professional expertise, driving performance improvement and excellence in customer service.
- Education and Experience: High school diploma or equivalent, with a minimum of two years of relevant experience in a scheduling or customer service role.
- Skills and Abilities: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Proficiency in scheduling software and systems, with a strong understanding of patient access and scheduling guidelines.
The Team Lead Call Center Specialist will work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and ensuring seamless communication between patients, staff, and providers. This role requires strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
