Service Desk Analyst I

4 weeks ago


Strongsville, Ohio, United States Telsource Full time
About the Role

The Service Desk Analyst I is a key member of our team, providing a single point of contact for information technology related problems. This role involves assisting business customers with telephone, email, or trouble ticket enquiries to resolve or escalate IT systems issues and problems.

Key Responsibilities
  • Provide support and incident management for IT systems faults and service requests.
  • Assist business customers with telephone, email, or trouble ticket enquiries.
  • Escalate IT systems issues and problems as necessary.
  • Communicate effectively with clients to resolve issues.
About Acuative

For over 35 years, Acuative has been providing innovative solutions to the communications marketplace. Our team provides end-to-end solutions from network design to installation and management. We offer single-source solutions to help build, monitor, manage, and support networks.

Our Security Operations Center (SOC)

Our SOC works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts, and engineers, we detect, analyze, and respond to cybersecurity incidents and threats. We use programs and analytical tools to stay on top of the latest security threats in the online world.

Project Management

Our PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project. This includes field service teams, technical support teams, outside vendors, and other internal departments. We eliminate information silos and foster collaboration to streamline the implementation process.

Field Service Technicians

Our Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. We control the qualities of our people, including their experience, tools, training, and corporate culture.

Our Approach

We use skilled staff, proactive monitoring, and management systems, coupled with cutting-edge technology, to reduce network complexity and gain optimal performance for any business in a single or multivendor environment. We help organizations develop a compelling business case with financial due diligence and ensure new WAN designs are fit for use.

Our Services

We handle the end-to-end process of identifying, evaluating, and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D-NFV), based on organizational requirements. We implement, monitor, and manage to ensure continuous optimization of organizational networks.



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