Pharmacy Support Specialist

4 days ago


Strongsville, Ohio, United States SandsRx Full time
Job SummaryThe Pharmacy Technician provides high-level support to patients, nurses, pharmacists, and other healthcare staff to effectively process and provide relevant information within the assigned function(s). The incumbent ensures all activities are performed in compliance with company policies and procedures, pharmacy regulations, and other regulatory requirements.

Key Responsibilities
  • Maintain accurate and timely customer database in compliance with company policies and procedures.
  • Analyze and report data integrity and accuracy as necessary.
  • Process and fill requests in a timely and accurate manner.
  • Input patient prescription and demographic data into applicable systems as required.
  • Serve as primary point of contact for patients and/or healthcare providers to facilitate diverse customer requests.
  • Collaborate with cross-divisional teams to coordinate customer service orders in a timely and accurate manner.
  • Provide subject matter expertise by supporting additional staff, cross-divisional teams, and customers in resolving outstanding issues within the assigned function(s).
  • Mentor other staff as applicable.
  • Assist with various projects assigned by direct supervisor.
Requirements
  • High School Diploma required; Bachelor's Degree preferred.
  • 2-4 years' related experience.
  • Pharmacy Technician Certification Board (PTCB) certification or ability to successfully pass the PTCB examination required.
  • Meet necessary current pharmacy technician requirements.
  • Detail-oriented with strong analytical and organizational skills.
  • Adaptable to a fast-paced environment with changing priorities, tasks, and client conditions.
  • Strong interpersonal skills with the ability to work cohesively within a team environment.
  • Great leadership skills with the ability to influence diverse audiences through diplomacy and tact.
  • Excellent customer service skills with a positive, enthusiastic, and energetic attitude.
  • Strong oral and written communication skills to effectively communicate with all levels of management.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
Education
  • High school or equivalent (Required)
Experience
  • Pharmacy technician experience: 2 years (Required)
Shift Availability
  • Day Shift


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