Pharmacy Support Specialist
4 weeks ago
Key Responsibilities
- Maintain accurate and timely customer database in compliance with company policies and procedures.
- Analyze and report data integrity and accuracy as necessary.
- Process and fill requests in a timely and accurate manner.
- Input patient prescription and demographic data into applicable systems as required.
- Serve as primary point of contact for patients and/or healthcare providers to facilitate diverse customer requests.
- Collaborate with cross-divisional teams to coordinate customer service orders in a timely and accurate manner.
- Provide subject matter expertise by supporting additional staff, cross-divisional teams, and customers in resolving outstanding issues within the assigned function(s).
- Mentor other staff as applicable.
- Assist with various projects assigned by direct supervisor.
- High School Diploma required; Bachelor's Degree preferred.
- 2-4 years' related experience.
- Pharmacy Technician Certification Board (PTCB) certification or ability to successfully pass the PTCB examination required.
- Meet necessary current pharmacy technician requirements.
- Detail-oriented with strong analytical and organizational skills.
- Adaptable to a fast-paced environment with changing priorities, tasks, and client conditions.
- Strong interpersonal skills with the ability to work cohesively within a team environment.
- Great leadership skills with the ability to influence diverse audiences through diplomacy and tact.
- Excellent customer service skills with a positive, enthusiastic, and energetic attitude.
- Strong oral and written communication skills to effectively communicate with all levels of management.
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- High school or equivalent (Required)
- Pharmacy technician experience: 2 years (Required)
- Day Shift
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