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Customer Service Representative

2 months ago

Winchester, Virginia, United States T.D. Clayton -State Farm Agency Full time
Job Description

**Job Summary**

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative - State Farm Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and helping to drive business growth through value-based conversations.

Key Responsibilities:

  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic with a total commitment to success each and every day.

Benefits:

  • Competitive salary and bonus structure
  • Paid time off (vacation and personal/sick days)
  • Simple IRA
  • Health benefits
  • Valuable experience and growth opportunities within our agency

Requirements:

  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong organizational and time management skills
  • Self-motivated and proactive in problem-solving
  • Ability to learn and adapt to new systems and processes
  • Property & Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Ability to work in a team environment and provide timely and thorough activity reports to the agent

About Our Agency:

T.D. Clayton - State Farm Agency is a dynamic and growing insurance agency dedicated to providing exceptional service to our customers. We are committed to building strong relationships with our customers and helping them achieve their goals through personalized insurance solutions.