Call Center Associate

4 weeks ago


Herndon, Virginia, United States Serco North America Full time

Job Description:

As a Call Center Associate, you will play a critical role in providing exceptional customer service to our clients through inbound calls, emails, and other communication channels. You will work closely with our Operations Manager to ensure seamless execution of customer service tasks and provide accurate and timely information to customers.

About the Role:

In this role, you will be required to respond to inbound customer inquiries via phone, email, or chat, and provide excellent customer service skills to resolve issues efficiently and effectively. You will also analyze customer needs and escalate complex issues to senior representatives when necessary, maintain accurate records of customer interactions and updates, and stay up-to-date on product knowledge and company policies to ensure consistent service delivery.

Responsibilities:

  • Respond to inbound customer inquiries via phone, email, or chat
  • Provide excellent customer service skills to resolve issues efficiently and effectively
  • Analyze customer needs and escalate complex issues to senior representatives when necessary
  • Maintain accurate records of customer interactions and updates
  • Stay up-to-date on product knowledge and company policies to ensure consistent service delivery

Requirements:

  • Bachelor's degree in Communications, Business Administration, or related field (or equivalent experience)
  • At least 2 years of customer service experience in a call center environment (or similar setting)
  • Proficiency in English and Spanish languages (written and verbal)
  • Excellent problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment with multiple priorities

Salary:$45,000 - $60,000 per year, depending on experience

Benefits:

  • Comprehensive health insurance (medical, dental, and vision)
  • Retirement plan (401(k) matching)
  • Paid time off (vacation, sick leave, and holidays)
  • Opportunities for professional growth and development


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