Guest Services Coordinator

4 weeks ago


Lincolnshire, Illinois, United States Sedgebrook Full time
Job Title: Guest Services Specialist

We are seeking a highly skilled Guest Services Specialist to join our team at Sedgebrook, a 5-star rated Long Term Care Community. As a Guest Services Specialist, you will be responsible for providing exceptional hospitality and support to our residents, visitors, and staff.

Key Responsibilities:
  • Greet and direct residents, visitors, staff, and handle questions/concerns efficiently.
  • Operate phone system and direct calls efficiently.
  • Monitor reception area traffic; directing, deliveries, packages, etc.
  • Maintain accurate information, pertaining to residents being off campus, via the away book, away latch log, and shift pass along.
  • Monitor Fireworks Computer and all Fire Panels and dispatch Security to appropriate locations.
  • Monitor Accushield, vigil systems, and emergency calls and alert appropriate personnel.
  • Call 911 when required as backup for nursing and/or security.
  • Contact on-call physicians as needed.
  • Provide administrative support for various departments.
  • Send all residential faxes and copies.
Requirements:
  • High school diploma or general education degree (GED) required.
  • Receptionist or office administrator experience required.
  • Must be able to multi-task efficiently in a fast-paced environment.
  • Must have great written and verbal communication skills.
  • MS Office experience required.
Language Skills:

Must be able to speak conversational English to communicate with residents, visitors, family members, supervisor, and co-workers.



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