Customer Service Representative
2 weeks ago
TDK Corporation of America is seeking a skilled Customer Service Representative to join our team at the corporate headquarters in Lincolnshire, IL.
The ideal candidate will be responsible for maintaining customer accounts, coordinating between customers, vendors, and sales teams to ensure timely delivery, and processing customer orders.
Main Responsibilities:
- Correspondence Management: Read and respond to correspondence from internal and external sources.
- Delivery Follow-up: Monitor and report on company fill rate performance to delivery schedules.
- Order Monitoring: Verify the status of customer orders and ensure timely delivery.
- Order Reporting: Prepare and deliver reports on order processing, shipments, and invoicing.
- Vendor Scheduling: Arrange scheduling for vendors' production facilities to meet delivery requirements.
- Customer Relationships: Maintain customer relationships by interfacing with customer staff.
- Order Processing: Process and verify customer orders, including pricing and terms.
- Inventory Planning: Plan and document future inventory needs, policies, and procedures.
- Customer Inquiries: Respond to customer inquiries and resolve issues.
Qualifications:
- At least 1+ years of customer service experience working with large orders.
- Experience with supply chain/logistics, order management, and inventory levels.
- Intermediate-level proficiency in Excel.
- Ability to multitask, organize, and prioritize work.
- Experience with SAP.
TDK Corporation of America offers a competitive salary, excellent benefits package, and opportunities for growth and development. We value quality, customer service, and continuous improvement.
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Customer Service Representative
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Lincolnshire, Illinois, United States TDK Corporation of America Full timeCustomer Service RepresentativeTDK Corporation of America is seeking a skilled Customer Service Representative to join our team at the corporate headquarters in Lincolnshire, IL.The ideal candidate will be responsible for maintaining customer accounts, coordinating between customers, vendors, and sales teams to ensure timely delivery, and processing customer...
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Lincolnshire, Illinois, United States TDK Corporation of America Full timeCustomer Service RepresentativeTDK Corporation of America is seeking a highly skilled Customer Service Representative to join our team at the corporate headquarters in Lincolnshire, IL.The ideal candidate will be responsible for maintaining customer accounts, coordinating between customers, vendors, and sales teams to ensure proper delivery, and processing...
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