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Customer Care Associate

2 months ago

Minneapolis, Minnesota, United States Pro Staff Brainerd Full time

Are you passionate about providing exceptional customer support? Pro Staff Brainerd is seeking a dedicated individual to join our team as a Customer Service Specialist. This role is perfect for those with experience in customer service and call center environments who are eager to advance their careers.

About the Role:
In this position, you will be responsible for handling inbound calls and delivering information related to legal settlements. You will follow a structured script to address caller inquiries and accurately document interactions in our tracking system. Some outbound calls may be necessary to follow up on previous messages.

Key Responsibilities:

  • Respond to incoming calls and provide accurate information.
  • Document call details in the tracking database.
  • Ensure confidentiality while handling sensitive information.
  • Conduct follow-up calls as needed.

Qualifications:
To be successful in this role, candidates should possess:

  • A minimum of two years of customer service experience.
  • At least one year of experience in a call center environment.

Employee Benefits:
We offer a comprehensive benefits package that includes:

  • Medical, dental, vision, and life insurance.
  • Short-term disability coverage.
  • 401k retirement plans.
  • Weekly pay available every Friday.
  • Employee discount programs.
  • Referral bonus opportunities.

If you are looking to build meaningful relationships and enhance your professional journey, we encourage you to consider this opportunity.