Data Analytics Manager

4 days ago


Alameda, California, United States Abbott Laboratories company Full time

About the Role:

Abbott Laboratories company is seeking a highly skilled Data Analytics Manager to join its team. As a key member of the Global Market Insights (GMI) Data & Analytics team, you will play a crucial role in analyzing and developing insights that drive business performance and customer satisfaction.

The ideal candidate will have at least 5 years of experience in data analysis, modeling, and machine learning, with a focus on customer behavior analysis. You will be responsible for tracking and assessing current service metrics, identifying underperforming KPIs, and developing targeted strategies to address deficiencies.

You will work closely with cross-functional teams to align analytics with business objectives and customer service tactics and strategies. A strong understanding of customer service KPIs, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT), is essential for this role.

Key Responsibilities:

  • Measure and analyze key performance indicators (KPIs) for global customer service operations
  • Develop and manage dashboards and reports to monitor and evaluate KPIs
  • Identify areas for improvement in customer service metrics and develop targeted strategies
  • Collaborate with cross-functional teams to align analytics with business objectives

Requirements:

  • Bachelor's degree in information technology, computer science, or a related field
  • At least 5 years of experience in data analysis, modeling, and machine learning
  • Strong understanding of customer service KPIs, including NPS and CSAT

About Abbott Laboratories Company:

Abbott Laboratories company is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

We offer a competitive salary range of $109,300.00 - $218,500.00, depending on location. In addition to a comprehensive benefits package, we offer opportunities for career growth and development, as well as a dynamic and inclusive work environment.



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