Product Support Specialist LTE
3 weeks ago
Job Summary:
GREATLAND CORPORATION is seeking a motivated and experienced professional for the position of Product Chat Support LTE in our Green Bay, WI and Grand Rapids, MI office.
Key Responsibilities:- Respond to customer inquiries and provide support for Greatland's cloud-based products via live-chat and ticketing.
- Identify, investigate, and research user questions and problems for timely resolution utilizing internal resources.
- Document support requests and customer interactions.
- Troubleshoot data import issues and provide necessary steps to resolve import errors.
- Research and interpret errors for proper escalation handling and communicate with second-level Support staff.
- Manage SalesForce and Zendesk tickets to ensure timely resolution of customer issues.
- High school diploma or equivalent combination of education and experience.
- General technical aptitude and comfort with online applications and navigation.
- Attention to detail and ability to multitask.
- Knowledgeable of various web browsers, clearing cache/cookies, and general browser settings.
- Professional oral and written communication skills.
- Respect for and commitment to securely handling customer information.
- Basic to proficient keyboarding/typing skill.
- Critical thinking and problem-solving skills.
General office environment with adequate lighting and temperature.
Scope of Accountability:This position does not have managerial responsibilities.
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