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Customer Service Representative

2 months ago

Orchard Park, United States Lowe's Companies Full time

Job Summary:

Lowe's Companies is seeking a highly skilled and customer-focused individual to join our team as a Delivery Driver. As a key member of our delivery team, you will be responsible for ensuring timely and safe delivery of merchandise to our customers.

Key Responsibilities:

  • Provide exceptional customer service by responding promptly and knowledgeably to customer inquiries and resolving any issues that may arise during delivery.
  • Plan and execute delivery activities, including printing loading tickets and delivering merchandise according to schedule to ensure on-time delivery of orders.
  • Pull merchandise, build and band delivery loads, and load trucks according to delivery order, ensuring that all items are accurately matched with quantities loaded.
  • Inspect condition of products before loading for delivery or assisting customer with loading.
  • Ensure that loads are safe, secure, and within Department of Transportation (DOT) regulations.
  • Update delivery and route status on system for tracking purposes.
  • Unload, install, and test appliances upon delivery.
  • Verify daily vehicle inspections and reports and ensure cleanliness, maintenance, and repairs for delivery vehicles and other equipment.
  • Complete Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance.
  • Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
  • Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
  • Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
  • Adhere to all safety requirements relevant to one's regular job duties.

Requirements:

  • Class A CDL License - In locations with multi-unit CMV (tractor trailer & flatbed) a class A license is required to operate.
  • Class B CDL License - In locations with single-unit CMV (tandem flatbed) a class A or B license with air break endorsement is required to operate.
  • Valid medical certificate or ability to obtain one upon employment.
  • Ability to pass MVR screen in accordance with company requirements.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • Ability to read, write, and perform basic arithmetic (addition, subtraction).
  • Must be 21 years of age.
  • Ability to comply with DOT and CDL regulations.

Preferred Qualifications:

  • 1 Year Experience driving a semi-truck/trailer or certification from a driving school.
  • 6 Months Experience performing in-home delivery or retail customer service.
  • 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle.

Pay Range:

The pay range for this position is $ - $ per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Lowe's is an Equal Opportunity Employer:

Lowe's Companies is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.