Operations Dispatcher

4 days ago


Plano, Texas, United States Atmos Energy Full time
Operations Dispatcher Role: We are seeking an experienced Operations Dispatcher to join our team at Atmos Energy. As an Operations Dispatcher, you will be responsible for coordinating and dispatching work orders, emergency line locates, and pipeline encroachment locates to ensure the efficient and safe operation of our gas transportation system. You will also receive and respond to customer emergency calls, maintain collaborative relationships with other departments, and exercise independent decision-making in high-pressure situations.

Responsibilities:
  • Plan, communicate, and dispatch work orders, emergency line locates, and pipeline encroachment locates to the appropriate resources in a timely manner.
  • Receive and respond to customer emergency calls, dispatching orders to ensure responsiveness to natural gas and other potential emergency situations.
  • Maintain collaborative relationships with other departments across the enterprise to facilitate the timely resolution of customer needs.

Qualifications:
  • A high school diploma or equivalent and three years of experience in a customer service, customer call center, dispatch operations, or closely related environment.
  • Strong communication and numeric skills, with the ability to perform basic addition, subtraction, multiplication, and division.
  • Computer skills for data entry, reference, and/or retrieval tasks, preferably with billing and/or dispatching systems.

Compensation and Benefits: The estimated salary for this position is $70,000 - $90,000 per year, depending on experience and qualifications. Atmos Energy offers a comprehensive benefits package, including medical and prescription drug coverage, 401(k)/retirement savings plan, dental insurance, vision insurance, basic life insurance, short- and long-term disability, employee assistance program, company holidays, paid time off, flexible spending account (FSA), health savings account (HSA), educational assistance, LifeLock identity theft protection, and LinkedIn Learning.

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