Business Operations Assistant

3 weeks ago


Branson, Missouri, United States The Sports Facilities Companies Full time
Job Title

Hospitality Management Internship

Job Description

About the Company:

The Sports Facilities Companies is a dynamic organization that delivers exceptional tournament experiences for players, families, and coaches. As a champion level team, we prioritize fun, fulfillment, and service to enrich the community and foster personal and professional growth.

Our company is managed by Sports Facilities Management, LLC, the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We offer a collaborative and supportive culture that empowers our team members to reach new heights of career growth.

We have been recognized as a Top Workplace and are considered a workplace of choice. Our mission-driven company is highly entrepreneurial, team-oriented, and centered on collaboration, accountability, excellence, and service.

Job Overview:

The Hospitality Management Internship is an excellent opportunity for individuals with a passion for running a business. This internship will provide hands-on experience in leadership, management, customer service skills, and brand representation.

Responsibilities:

  • Deliver exceptional customer service to coaches, teams, and families with inquiries regarding hospitality and concierge services.
  • Organize and understand offerings, create swag bags, and review team information to ensure a smooth check-in process.
  • Welcoming guests professionally during the check-in process.
  • Resolving any guest relations issues that arise.
  • Utilizing excellent telephone etiquette and customer service skills to promote, inform, and sell offerings to coaches, teams, and families.
  • Other projects as assigned.

Requirements:

  • Current student or recently graduated in the last year studying hospitality management.
  • Excellent oral and written communication skills.
  • Strong desire to learn.
  • Ability to work in a team environment, as well as, independently.
  • Demonstrate success with multi-tasking and organizing multiple priorities.
  • Self-motivated and has initiative to complete tasks in a timely fashion.
  • Available 40 hours per week, including nights, weekends, and game days.

Working Conditions and Physical Demands:

  • Must be able to lift and/or move up to 15 lbs. infrequently.
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend into awkward positions while performing job functions.
  • Will be required to sit for extended periods of time operating a computer.
  • Workplace environment has intermittent noise, generally moderate in nature, but can be loud at times especially during competitions and events.
  • Exposure to heat, cold, and other elements.

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