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Service Operations Supervisor

2 months ago

Summerville, United States AAMCO Transmissions and Total Car Care Full time
Job Overview

We are seeking a dedicated Assistant Service Manager who embodies a dynamic and proactive approach to leadership. The ideal candidate will not only set a positive example but also foster a collaborative team environment. This role involves overseeing daily operations within our service center, ensuring effective communication with clients, and nurturing customer relationships.

Key Responsibilities:

  • Welcoming and assisting customers upon arrival
  • Overseeing the workflow of technicians
  • Advising customers on service options
  • Managing inventory and ordering necessary parts
  • Keeping clients informed about their vehicle repair status
  • Monitoring lead generation and customer satisfaction metrics
  • Driving sales and closing transactions
  • Ensuring exceptional customer service and maintaining quality control across all business operations

Qualifications:

  • At least 4 years of experience in automotive service sales or a comparable sales background with proven success
  • Exceptional closing abilities
  • Strong dedication to customer service and relationship management
  • Excellent communication and interpersonal skills
  • Adept at multitasking in a fast-paced setting
  • Honest, goal-driven, and enthusiastic team player
  • Possession of a valid driver's license

Benefits:

  • Competitive salary and incentive programs
  • Continuous training and support
  • Paid time off
  • Opportunities for career advancement

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