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Bakery Operations Manager
4 weeks ago
Top Shelf Cookies LLC is seeking a dedicated and motivated Shift Supervisor to join our team at our Dorchester location.
Job Summary:
We are looking for a skilled and experienced Shift Supervisor to oversee the daily operations of our cookie bakery and shop. The successful candidate will be responsible for managing a team of enthusiastic team members, providing exceptional customer service, and ensuring the smooth operation of our bakery.
Key Responsibilities:
- Team Leadership:
- Supervise and lead a team of team members.
- Provide guidance, support, and training to ensure a high level of performance.
- Foster a positive and collaborative work environment.
- Deliver exceptional customer service by greeting and assisting customers with their inquiries and purchases.
- Resolve customer issues and complaints in a professional and timely manner.
- Oversee daily bakery operations, ensuring efficiency and quality.
- Assist with inventory management, including tracking and restocking supplies.
- Manage cash register transactions and maintain accurate records.
- Maintain a consistently clean and welcoming shop.
- Oversee upkeep of facility and equipment.
- Participate in outdoor events, such as pop-up markets, festivals, and fairs, representing Top Shelf Cookies LLC.
- Set up and operate event booths, showcasing our products and brand.
- Coordinate outgoing shipments and deliveries, ensuring accuracy and timeliness.
- Maintain records of deliveries and assist with packaging and labeling.
Requirements:
- Previous supervisory or leadership experience is preferred.
- Excellent customer service and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Reliable and punctual with a flexible schedule, including weekends and occasional evenings.
- Must have a valid driver's license if involved in deliveries.
Benefits:
- Competitive pay commensurate with experience.
- Opportunities for career advancement within a growing company.
- Employee discounts on Top Shelf Cookies products.
- A supportive and inclusive work environment.
If you are a passionate individual with a strong work ethic, a love for cookies, and the desire to contribute to a dynamic team, we encourage you to apply for the Shift Supervisor position at Top Shelf Cookies LLC.
