Healthcare Operations Supervisor

1 week ago


Summerville, South Carolina, United States Codman Square Health Center Full time
Job Title: Specialty Supervisor

Codman Square Health Center is seeking a highly skilled and experienced Specialty Supervisor to join our team. As a key member of our clinical operations team, you will be responsible for providing day-to-day operations and administrative support to our assigned clinical departments.

Key Responsibilities:
  • Supervision of Front-End Staff: Supervise and mentor front desk staff, including monitoring work schedules, managing time sheets, and providing on-going feedback and mentorship.
  • Oversight of Patient Flow: Oversee the patient check-in process, monitor patient wait times, and work with registration and clinical staff to address wait times and/or update patients on length of wait times.
  • Front-End Revenue Cycle Management: Ensure the department meets key operations performance indicators, review department appointment schedules, and assist with obtaining urgent same day referral authorizations.
  • Direct Care Responsibilities: Function as a super user for registration, scheduling, and billing, maintain competency to perform all functions of front-end staff, and step in to perform front-end functions when necessary.
Requirements:
  • Bachelor's Degree preferred or equivalent experience in Health Sciences or Business Administration.
  • 3-5 years of healthcare experience, with HealthCare Team Lead or Supervisory experience strongly preferred.
  • Excellent verbal and written skills, with the ability to communicate effectively with physicians, administrators, employees, and patients.
  • Excellent organizational and analytical skills, with a comprehensive understanding of hospital and group policies and procedures.
Preferred Qualifications:
  • Fluency in Haitian Creole or Spanish.
  • Familiarity with automated appointment scheduling, electronic health records, and medical billing systems.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Codman Square Health Center is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role in a dynamic healthcare environment, please submit your application.



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