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Dispatcher / Office Coordinator

2 months ago

Aberdeen, North Carolina, United States Rockwell Towing Inc. Full time
Job Summary

Rockwell Towing Inc. is seeking a highly organized and customer-focused individual to join our team as a Dispatcher / Office Coordinator. This role will be responsible for providing exceptional customer service, managing office operations, and ensuring seamless communication between customers and our team.


Key Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and timely manner.
  • Manage office operations, including scheduling appointments, handling customer payments, and maintaining accurate records.
  • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Perform administrative tasks, such as filing, data entry, and maintaining office supplies.
  • Assist with dispatching services, including coordinating with tow truck drivers and providing updates to customers.

Requirements
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and proficiency in Microsoft Office.
  • Reliable transportation and ability to work a flexible schedule.

Preferred Qualifications
  • Previous experience in customer service or dispatching.
  • Familiarity with the towing industry or related field.
  • Knowledge of tow truck software and systems.

About Rockwell Towing Inc.

Rockwell Towing Inc. is a family-owned business with over 30 years of experience providing exceptional towing services to our community. We pride ourselves on our commitment to customer satisfaction and our ability to adapt to the ever-changing needs of our customers.


What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.