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Store Operations Manager

2 months ago

Mankato, Minnesota, United States Bned Full time

**Job Summary**

Barnes & Noble College is a retail environment like no other uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs. A Department Manager should be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.

**Key Responsibilities**

As a Department Manager you will support all store operations and departments in partnership with the management team. In the textbook department you are integral in making sure we have the right book, in the right quantity, at the right time. You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term. You will drive our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results daily.

**Expectations:**

• Execute the textbook cycle from setup to returns independently or with the support of booksellers that you train, guide, direct, and counsel under the direction of Store Management.

• Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.

• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.

• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.

• Maintain an appealing sales floor, shelf, arrange, clean, and organize product or space within the store.

• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

**Physical Demands:**

• Frequent movement within the store to access various departments, areas, and/or products.

• Ability to remain in a stationary position for extended periods.

• Frequent lifting.

• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

**Requirements:**

• 2+ years experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.

• High school diploma/GED required.

• Outstanding customer service skills to match customers to products that meet their needs.

• Basic reading, writing and accounting skills required.

• Excellent customer service and communication skills needed.

• Strong interpersonal, communication, and problem solving skills.

• Ability to work a flexible schedule including evenings, weekends, and holidays.