Technical Support Specialist

1 week ago


Fort Wayne, Indiana, United States Creative Financial Staffing Full time

**Future Opening Announcement**

Position Overview:
We are in search of a dedicated Help Desk Technician who is passionate about providing exceptional customer service and technical support. The ideal candidate will assist users by addressing hardware, software, and network-related challenges, while also documenting solutions and escalating intricate issues as necessary.

Key Responsibilities:

  • Serve as the initial contact for technical assistance through multiple communication channels.
  • Identify and resolve IT-related problems, escalating complex cases when appropriate.
  • Support user account setup, access permissions, and system configurations.
  • Maintain detailed records of issues and resolutions, keeping users informed.
  • Install, configure, and perform updates on software applications.
  • Keep abreast of the latest technology trends and updates.
  • Contribute to the continuous improvement of help desk operations.
  • Engage in on-call support as required.

Required Qualifications:

  • Associate degree or relevant work experience.
  • Demonstrated experience in a Help Desk role.
  • Proficient in Windows operating systems, Office Suite, and basic networking concepts.
  • Excellent problem-solving abilities and communication skills.
  • Familiarity with Active Directory and fundamental security principles.
  • Capability to handle multiple tasks efficiently.
  • A+ or Network+ certification is advantageous.
  • Experience with Mac OS, Linux, and mobile platforms is a plus.


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