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Senior Manager of Practice Operations

2 months ago

Albuquerque, New Mexico, United States The Ladders Full time

About Us: The Ladders is a leading advisory and CPA firm recognized for its commitment to excellence and innovation in the industry. We are proud to have received accolades for our workplace culture and employee satisfaction.

Position Overview: The Senior Manager of Practice Operations plays a crucial role in guiding and managing the operational teams that support our core business areas, specifically in tax and audit/assurance practices. This position is essential for ensuring the effective functioning of our resource management operations.

Key Responsibilities:

  • Strategic Leadership: Shape the strategic vision for the Business Services teams, focusing on operational enhancements and proactive issue resolution.
  • Team Development: Lead, mentor, and cultivate a diverse team of experts dedicated to delivering specialized support to our clientele.
  • Stakeholder Engagement: Collaborate with key stakeholders across various departments to align strategic initiatives with operational goals.
  • Change Management: Implement change management strategies to foster adoption and proficiency across the firm.
  • Operational Efficiency: Identify and pursue opportunities for performance improvement while maintaining a client-centric approach.
  • IT Collaboration: Work closely with IT leadership to enhance platform efficiency and optimize workflows.
  • Innovation: Develop and implement innovative strategies that set industry standards while prioritizing client needs.
  • Quality Assurance: Ensure accountability and standardization of initiatives within the operational teams, maintaining high-quality controls.
  • Resource Management: Oversee resource and budget planning for the operational teams, contributing to firmwide project planning.
  • Project Oversight: Manage special projects, ensuring adherence to established plans, budgets, and timelines.

Qualifications:

  • Minimum of 10 years of relevant experience in business administration, with a focus on developing high-performing teams; experience in public accounting or professional services is advantageous.
  • Willingness to travel as required.

Compensation: We offer a competitive salary range, taking into account various individual factors such as skills, experience, and business needs.

Benefits: Our comprehensive benefits package includes medical, dental, and vision coverage, wellness reimbursements, generous time off, and professional development opportunities.

Diversity and Inclusion: The Ladders is committed to fostering a diverse and inclusive workplace, encouraging candidates from all backgrounds to apply.